Shipping policy

Welcome to JNC Laser Works! We aim to provide a seamless shopping experience, including efficient and reliable shipping services. Please review our shipping policy below.

1. Order Processing

1.1. Orders are typically processed within 2-5 business days (excluding weekends and holidays). 1.2. Customized products, including engraved cutting boards, custom neon signs, and personalized items, may require additional processing time. 1.3. You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Methods & Delivery Times

2.1. We offer the following shipping options at checkout:

Standard Shipping: Estimated delivery within 5-10 business days.

Expedited Shipping: Estimated delivery within 2-5 business days.

International Shipping: Delivery times vary based on the destination and customs processing. 2.2. Delivery estimates are based on carrier timelines and may be subject to delays beyond our control. 

3. Shipping Rates

3.1. Shipping costs are calculated at checkout based on your location and selected shipping method. 3.2. Free shipping may be available for certain promotions or minimum order values. 3.3. International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

4. Order Tracking

4.1. Once your order is shipped, you will receive a tracking number via email. 4.2. Tracking updates depend on the shipping carrier and may take time to reflect accurate information. 4.3. If you experience issues with tracking your order, please get in touch with us at [Your Contact Information].

5. Lost, Stolen, or Delayed Packages

5.1. We are not responsible for lost, stolen, or delayed packages caused by the shipping carrier. 5.2. If your package is marked as delivered but not received, check with neighbors or your local post office before reaching out. 5.3. If your package is lost in transit, contact us, and we will assist you in filing a claim with the carrier.

6. Address Accuracy & Changes

6.1. Please ensure your shipping address is correct before placing your order. 6.2. We are not responsible for packages shipped to incorrect addresses provided by the customer. 6.3. Address changes may not be possible once the order has been processed.

7. Contact Us

If you have any questions about our shipping policy, please get in touch with us. Thank you for shopping with JNC Laser Works!